FAQs

1. I've booked tickets but didn't receive an email confirmation or my tickets? 

Please check your junk mail folder as they may well have ended up there! If it's been a while since you've booked, they may have already been deleted from your spam, so drop us an email and we will happily resend them to you. 

2. I can no longer make it to the show I booked, are tickets refundable? 

Unfortunately tickets are non-refundable, however you are more than welcome to either pass them onto friends or family. Alternatively we can change them for another performance date for you. 

3. The weather is not looking good! Will the show still go ahead?

Yes! The Secret Garden is designed for outdoor performance, therefore the show will go ahead, even in wet weather conditions. We have not yet had to cancel or postpone any of our shows. We ask audience members to come prepared for all weather conditions (umbrellas are great for both rain and to offer shade in extreme heat!)

 

The only time a show will be rescheduled, is if the conditions are deemed to be unsafe for cast and/or audience members. We track the weather forecast for each performance very closely and will  always endeavour to give everyone as much notice as possible. 

4. Is seating provided?

Almost all of our shows are picnic style seating, therefore chairs are not provided. Audience members should bring their own picnic blankets and/or fold out chairs, whatever makes you comfortable whilst being considerate to not obstruct the view of others around you. 

5. The show starts at 2.30pm, what time can I arrive?

The audience area will always open at least 30 minutes before show start time. At some venues the area opens 1 hour before, please do check each venue's box office description or specific website for this information - if you can't find it then feel free to drop us an email! 

6. Can I bring my own food & drinks?

Yes! Picnics are encouraged as it's all part of the outdoor show experience! Alcoholic drinks will not be permitted however. 

7. Can I bring my dog?

Unfortunately only assistance dogs will be permitted into the audience area. 

8. Is there an interval?

No - The show is 1 hour long with no interval. 

9. What COVID measures are in place?

All performances take place outdoors and are fully COVID-secure. Audience capacities have all been reduced to  ensure social distancing can take place within the audience space. We do not always have the Front of House man power to enforce this, so we ask audiences to seat themselves respectfully and leave a safe space around families already seated. 

 

Please do not attend if you have any symptoms of coronavirus or have tested positive for coronavirus, or live in a household with someone who has tested positive. If you cannot attend due to any of the above, then please get in touch with us as soon as possible.

 

Our cast and crew take tests before every performance. The company has both cover dancers, deputy musicians and alternative crew members, therefore it is very unlikely we would ever have to cancel a show if one member tested positive. 

In the very unlikely event that the show does have to be cancelled or postponed due to COVID-19, you will be offered the opportunity to exchange your ticket for an alternative performance where possible or a full refund. 

If you can't find the answers to your questions here then please do email us 

contact@newcreationscollective.com